Frequently asked questions
Can't find the answer? Email or call us.
+How long does a repair take?
Screen and battery replacements are usually done the same or next working day if the part is in stock. Troubleshooting and larger repairs normally take 2–5 working days. You see the estimate in your repair.
+Is the price on the site what I pay?
Yes. The price includes parts, labour and VAT. If the diagnosis shows something other than what you booked, you get a new price to approve before we do anything.
+Diagnostic Fee
Professional diagnostics require expertise, specialised equipment and, above all, time. That is why diagnostics are never truly free. Some repair shops simply include the cost in the subsequent repair. We don't. Our pricing is transparent from the start, with each step charged separately.
+Do you offer a warranty?
Yes. We provide a warranty on replaced parts. The warranty period and terms vary depending on the specific part or service. The warranty doesn't cover new damage, such as drops, liquid damage or misuse.
+Do you use original parts?
We use original parts where possible and otherwise high-quality parts we have tested ourselves. We always tell you what is fitted.
+Do you need my password?
Usually not. Some tests require starting the device, so we ask first. We never look at your files.
+Will I lose my data?
Common repairs don't touch your data. Still, always take a backup before handing in. It's cheap insurance.
+How do I know which model I have?
Flip the device over: the model is usually printed in small text on the underside or back (for Mac, e.g. "A1502"). It's often also listed in your system settings. If unsure, choose "I'm not sure" when booking and we'll identify it.
+Can I ship the device to you?
Yes, free of charge. After booking we email you a shipping label. Pack it well, ideally in the original box.
+How do I pay?
On pickup, by card or Swish. If we ship it back, you pay before we send.
+What if the device can't be repaired?
Then you only pay the diagnosis fee, if one was done. We're happy to help with data recovery or advice on a replacement.
+Do you repair brands other than Apple?
Yes, we also repair other brands. For computers and PCs: Lenovo, HP, Dell, Asus, Acer, Microsoft, MSI, Samsung, Huawei, Razer and Xiaomi. For gaming consoles: PlayStation, Xbox and Nintendo Switch. If you can't find your model, book anyway and describe the device.