Terms and warranty
Last updated September 23, 2026
Introduction
These terms and conditions apply when Laptop Clinic provides a service (the “Service”) to a consumer (the “Customer”). Our services are technology and IT support carried out at Laptop Clinic's repair centre or during a home visit. These terms are supplemented by whatever the Customer and Laptop Clinic agree in writing for the specific Service in question, and they apply until further notice.
The technician's commitments
Laptop Clinic ensures that the technicians who carry out the Service have the right skills and training, that the work is done in a professional, workmanlike manner in the Customer's interest, and that it does not breach safety regulations, the Product Safety Act, or the Marketing Act. If extra work turns out to be needed during the job, we let the Customer know, and if a technician needs to reschedule an agreed time, we propose a new time for the Service.
The Customer's commitments
The Customer is responsible for backing up data, software and other files on their computer, drives and peripherals before the Service is carried out, and for describing the fault as accurately and honestly as possible. When sending a device in, the Customer is responsible for following our instructions and packaging it correctly. The device must be collected, or payment settled for it to be shipped, within one month of the repair being completed; a fee of SEK 50 per week applies for late collection. Laptop Clinic holds a device for a maximum of six months after it was handed in, after which we're entitled to dispose of it without further approval.
Right of withdrawal, compensation and payment
Under the Act (2005:59) on distance contracts and off-premises contracts, the Customer has a right of withdrawal for distance contracts. This right ends early if the Customer asks for the Service to be carried out before the withdrawal period has expired, or once Laptop Clinic has already started the Service. Laptop Clinic may change the prices on the website or add new fees by notifying the Customer in advance. Unless otherwise agreed in writing for a specific case, payment is due before the Service is carried out, and payment already made is non-refundable unless these terms specifically state otherwise. A quote is valid for 10 days and is issued only once per case. For work outside a fixed price, our hourly rate is SEK 650 including VAT per hour or part thereof.
Personal data and privacy
Laptop Clinic processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and its supplementing Swedish legislation (2018:218). Data the Customer provides is used to carry out the assignment and to meet our obligations under law. We never use personal data for marketing without the Customer's consent, and consent can be withdrawn at any time by emailing info@laptopclinic.se. Full details of what data we collect, why, and for how long are set out in our privacy policy. When we handle data owned by the Customer, for example during data recovery or backup work, we do so with the highest possible confidentiality, and keep a copy of recovered files for seven days after collection or dispatch, unless the Customer asks otherwise.
Liability and limitation of liability
The Customer is entitled to compensation for direct loss caused by Laptop Clinic's negligence, but not for indirect losses such as lost profit or other consequential damage. Laptop Clinic's liability is capped at one price base amount (prisbasbelopp), and this cap does not apply in cases of intent or gross negligence, personal injury, or liability under mandatory law. The Customer is responsible for backing up all software and data stored on their computer, hard drive or other storage devices. Laptop Clinic does not delete files or customer data unless otherwise agreed when the device was handed in, and we always ask for approval before formatting a disk or storage device. Laptop Clinic is not liable for any loss, alteration or corruption of software, data or files, or for any liability the Customer may have towards a third party, nor for the Service's functionality or quality if the Customer has connected unapproved equipment or uses software that isn't approved or licensed to them. We always propose a suitable way to resolve the problem, and cannot be held liable for extra work or costs arising from a defective product or delayed deliveries.
Complaints and warranty
The warranty period depends on the type of repair: new hardware normally carries a six-month warranty unless stated otherwise, while repairs for liquid damage carry a three-month warranty. The warranty covers the repair and the parts replaced, not the device as a whole, and does not apply if the damage results from something other than the original fault, for example continued use after the fault was noticed, mishandling, accidents, power surges, lightning, or not following the device's care and service instructions. If the Customer notices a fault after the repair, they should contact Laptop Clinic straight away for advice on how to resolve it. Software services such as installing an operating system, drivers or an office suite carry no warranty. If the same type of fault recurs within six months of the handover date, we don't charge a new diagnostic fee to look into it again. If the Customer believes the Service was carried out incorrectly, they should raise this within a reasonable time by contacting us at info@laptopclinic.se.
Force majeure
Laptop Clinic is released from its obligation to pay compensation or fulfil an obligation if this is due to a circumstance beyond our control that prevents, hinders or delays fulfilment. Stated times are estimates, and Laptop Clinic reserves the right to need more time than expected. We always do our best to repair and return the device as quickly as possible. We're not liable for delays caused by circumstances beyond our control, such as a delay from a subcontractor. If such a circumstance lasts longer than two months, both the Customer and Laptop Clinic have the right to cancel the purchase with immediate effect.
Declining to proceed and refunds
Laptop Clinic reserves the right to decline to carry out an ordered Service and instead refund the Customer in full or in part, if the system requirements aren't met, or if technical or other requirements set by the Customer are unusual or unreasonable given the scope of the job, for example if the necessary replacement parts aren't available.
Prices
All prices are shown in Swedish kronor including VAT (25%), and the price that applies is the one shown on the day the order is completed. We reserve the right to correct pricing errors and to make price changes due to changes in VAT or significant changes in exchange rates or purchase prices, and we reserve the right to cancel an order in the case of a clearly incorrect price. We're only responsible for fixing the fault registered at intake. If further faults are found during the repair or testing process, we'll contact the Customer with details of the extra faults and any price adjustment, and we never charge an extra cost without the Customer first being contacted and giving written approval for the new cost. If the Customer doesn't approve the new cost, we'll only repair the fault the device was originally registered and paid for.
Delivery and shipping
The expected delivery time is shown in the order confirmation, at checkout, or on the relevant page. If there's a delivery delay, we'll notify the Customer and keep tracking the order. If a parcel needs to be collected, this must happen within the time stated in the notification, normally in person with valid ID; notifications are sent by email or SMS. If the Customer doesn't collect the parcel, Laptop Clinic is entitled to charge a fee of SEK 250 for the work and shipping costs involved, and an uncollected parcel isn't covered by the right of withdrawal or free returns.
Disputes
A dispute over the interpretation or application of a Service that's been carried out should primarily be resolved through negotiation between the parties. Failing that, the dispute is settled by a Swedish court under Swedish law. The Customer can also turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), whose decision is a recommendation to the parties on how the dispute should be resolved.